Order & Information

Delivery times
All items are hand made to order in the UK. Please be aware the waiting time may be from one to eight weeks during peak periods. We aim to dispatch your order as quickly as possible. You will be informed of an estimated delivery time when your order is received. Please bear this in mind if you need the item for a particular date. Urgent orders can be accommodated but incur a 10% rush charge. Please contact us with any enquiries or for a current waiting time.
Please check the shop for sample and one of kind pieces that are available for immediate dispatch.

Postage
All items will be beautifully wrapped and securely packaged.

Items in the UK will be delivered via Royal Mail’s next day Special Delivery, Items sent outside of the UK will be delivered via Royal Mail’s Airsure service so the item will be insured and tracked for peace of mind.
Postage costs are listed on each item in the shop, with combined shipping offered on all items. Postage pricing for custom orders will be included with the quote.

Items can be shipped worldwide. Please be aware you may be charged customs on your package, which Kirsteen takes no responsibility for.

You are welcome to pick your order up in person from the studio by appointment.

Payment
Payment is accepted in pounds sterling only.
Online payments are made securely via Paypal, you do not need a Paypal account to use this service, you can use your debit card, credit card, bank account or Paypal balance, opening and using a Paypal account is free and easy.
Using PayPal is a secure method; all financial information is kept private.
For more details visit: www.paypal.com
You are welcome to pay via cheque, bank transfer or cash in person by appointment.
Payment plans are available allowing you to pay smaller amounts as and when suits you. Please note payment must be made in full before an item is shipped.

Your order will be processed when cleared payment is received.

Returns and Refunds
Returns are only accepted if an items is faulty or misdescribed.
If you order the wrong sized garment it may be exchanged for a different size at no extra cost, this does not apply when custom measurements are given. It is the customer’s responsibility to cover any additional postage charges.
Orders for custom-made, special order or made to measure items are non-returnable and non-refundable.
Kirsteen accepts no responsibility for incorrect fitting of garments when the customer supplies custom measurements.

Custom and bespoke orders
Kirsteen specialises in custom work and can create a bespoke corset or costume of your dreams.
Please contact me with as much information as possible, including any details on; fabrics, colour, style, intended wear, budget, completion date, etc. for a quote and estimate of completion time.
Please note I will not copy someone else’s design. Pictures of other designers work can be used to illustrate colours, fastenings, detail, shape etc. but will not be replicated.

Ideas may be discussed in person, by email or telephone. Consultations can also be arranged in Kirsteen’s studio in Norwich, UK.

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